House rules & policy

Terms & Conditions

These conditions apply to accommodation and related services supplied by Orbit Actividades Turísticas, Lda. at Alojamento Local VilaFoia, registration 2210/AL. The rate, cancellation and payment conditions displayed during booking form part of the agreement and take precedence where they are more specific.

This first testable WYOP version must be checked against the complete current VilaFoia terms before the public vilafoia.com DNS cutover.

At the property

A safe and peaceful stay

VilaFoia is a non-smoking rural property. Guests must use rooms and facilities for their intended purpose, respect other guests and staff, avoid excessive noise and follow fire-safety instructions. Dangerous, illegal or strongly disruptive items and behaviour are not permitted. Guests are responsible for damage they cause to rooms, equipment or fixtures.

Room cleaning, shared facilities, pool and jacuzzi use follow the times and operating instructions provided by the VilaFoia team. Personal belongings remain the guest’s responsibility.

Reservations

Booking, payment and cancellation

A booking is confirmed only when the required guest details and payment or guarantee have been accepted. Prices, included services, occupancy, minimum stay, deposit, modification and cancellation terms depend on the selected rate and are shown before confirmation in Cloudbeds.

Guests should verify names, dates, room type, occupancy and contact information before confirming. No-show, early departure, late cancellation and non-refundable-rate charges follow the conditions accepted at booking.

Groups

Groups, retreats and events

Group, retreat and event arrangements are confirmed through a separate written proposal or agreement covering dates, rooms, exclusivity, programme, meals, payments, cancellation and organiser responsibilities. Website availability is an invitation to enquire and is not a reservation until the VilaFoia team confirms it in writing.

Contact

Questions and complaints

Contact info@vilafoia.com or +351 282 910 110 with questions about a booking or stay. The Portuguese electronic complaints book is available through the Online Complaint link in the footer. Portuguese law and the competent Portuguese courts apply, subject to mandatory consumer rights.